Booking Policy and Conditions

Refunds

Once confirmed, ticket sales are final. No refunds, or cancellations will be given once tickets sales have closed, usually three hours prior to the performance. Refunds will not be given at the theatre.

Concessions

Where concessions are applicable, suitable and valid identification must be provided to personnel on door duty at the event. Failure to produce valid identification may result in the patron being charged full price for the ticket.

Wheelchair access

Wheelchair seating cannot be booked online. Patrons who require wheelchair seat access, or have other special requirements, are encouraged to contact us at least two weeks in advance.

Late arrival

Late arrival may result in non-admittance until a suitable break in the performance, and admittance is at the discretion of the personnel on door duty at the event.

Recording performance

Cameras, audio and video recorders may not be brought into the venue except where expressly authorized.  The right is reserved to broadcast or telecast any event.

Lost tickets

A door list will be available at the theatre on the day.

GST

All ticket prices include GST.

Privacy

The only personal information collected during the purchase process is that necessary to fulfill your order (ie. name, address and contact details). This information is only used to fulfill your order and is not retained for marketing purposes or sold or given to any third party. However, patrons have the option to place their name on the mailing list. Mailing list privacy will be maintained and will only be used for this purpose.